Process Approach

ISO 9001:2015 utilizes a process approach in the implementation and auditing of a QMS. A process has five distinct characteristics:

• Inputs
• Outputs
• Use Transformation
• Measurability
• Ownership

In this last revision, the process approach was enhanced with the consideration of the PDCA cycle and risk-based thinking.

Therefore, having a process approach helps with multiple standards, like environmental, safety and quality standards.

A process map is the ideal entry page for end users to drill down the QMS.

50+ processes are described based on ISO 9001:2015 characteristics, including process purpose, inputs, outputs, indicators, customers and linked parent and child processes.

For each process, end users can view the process-related compliance documents, risks, key performance indicators and knowledge articles.

In this example, the end-user can click to open the nonconformity process flowchart.

Data and information is automatically consolidated at the process level allowing process owners efficiently monitoring and improving processes.