Building a Community Portal App on Office 365

Community portal app built with BPA’s no-code app building platform on SharePoint/Office 365.

A community portal is a great way for any organization to centralize communication with their communities of clients, partners, stakeholders, or employees replacing inefficient emails. Portals can be used for different purposes, like help desk/ticketing, customer service, HR or others.

In this example, we have built a community portal app on Office 365 and SharePoint, using BPA’s app building platform. The app is completely configurable and was built in one day with no code!

The community portal app can be used as a standalone solution or can be connected to other BPA apps like CRM or Quality and compliance. At BPA, we are using a community portal since years to better serve our clients, answer tickets rapidly, share tutorials, documentation, FAQ, grant access to software packages and release notes.

With Office 365 and SharePoint, it’s possible to grant a secure guest access to users outside your organization (for example client organizations). External users can access a shared community portal with their Microsoft account or a non-Microsoft personal email with no Office 365 license needed (e.g. using a gmail account). External users will have limited permissions to access the community portal, post requests, view their own requests only, and access shared documentation in read-only.

Once a request is logged, it’s automatically linked with the right client organization and contact person. A discussion can be started between the client organization and the internal support team. Alerts are automatically sent to both parties. Documents or images can be attached to discussions. Internal discussions are not visible to the client organization.

The community portal app is be a perfect match for small and mid-sized organizations running on Office 365. The app will drastically reduce time to answer client requests, improve service efficiency and increase stakeholders satisfaction.

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CPM Agency & BPA Announce Partnership to Deliver Best in Class Solutions

April 2020 – CPM Agency and BPA Solutions announce partnership to deliver best in class performance solutions.

About CPM Agency

CPM Agency works in close collaboration with its customers to develop and integrate decision-making, data and collaborative platforms in a personalized manner, thus meeting their needs. These new generation solutions allow them to make the best decisions and to master their processes to maximize their results and ensure their growth.

CPM Agency focuses on data intelligence and collaborative platforms.

“With BPA Solutions as a partner, CPM Agency will be able to deliver high level solutions for customer success. This partnership will allow CPM Agency to optimize SharePoint and Microsoft Office 365 based solutions with the innovative BPA software.” said M. Marcel Bila, Founding Partner, CPM Agency.

About BPA Solutions SA

Since 2001, BPA Solutions is a leading global provider of business software solutions based on Microsoft Office 365 and SharePoint technologies. BPA develop innovative software – Quality, GDPR, CRM – with the highest flexibility, for better quality and simplified regulatory compliance. BPA Solution Builder gives developers a wide range of integrated components to accelerate development and maximize user experience with SharePoint. BPA is proud to be part of the Microsoft Business Applications program as Preferred SharePoint applications. Headquartered in Switzerland, with an office in Seattle USA, BPA is ready to support your digital transformation initiatives. BPA Solutions – Innovative Software for Better Quality.

“CPM Agency can truly add value to our solutions, especially on the business intelligence side. Our organizations have great synergies to better serve clients for end-to-end business solutions”, said Dr. Boris Lutz, CEO & Founder, BPA Solutions SA.