VisualSP and BPA Solutions Partner to Deliver Ultimate Customer Success

VisualSP specializes in providing context sensitive on-screen guidance to end users. The VisualSP Help System makes the end user experience simple, effortless, and efficient. It cuts down on help desk costs by providing step-by-step guidance to users at the moment of need. More than 2 million users of Microsoft technologies around the world currently benefit from the VisualSP Help System. Find out more at: https://www.VisualSP.com

“It’s great working with BPA Solutions as a partner. BPA’s Quality & Risk Management platform is built on Microsoft Office 365 and SharePoint, making our solutions a perfect fit. VisualSP provides BPA’s prospects with the in-context guidance they need to be successful with the platform”, said Mr. Asif Rehmani, MVP and CEO & Founder VisualSP.

Not only end users will benefit from contextual help to use BPA’s software, they will get online training about quality, risk, GDPR processes and documents to improve quality of the delivered products and services.

VisualSP is a separate add-in that works with any BPA software on Office 365.

“We have selected VisualSP because it is very intuitive. As well, their awesome team provides high quality services and products to best brands and leading businesses since 2005. Together with VisualSP we bring complete solutions for quality, risk, GDPR and CRM to maximize customers’ experience and success”, said Dr. Boris Lutz, CEO and Founder of BPA Solutions.

Request for a free trial and discover how BPA Quality and VisualSP work together.

Introducing Contextual Help & Training Add-in for BPA Software

BPA Solutions entered into a partnership with VisualSP, editor of a walkthrough software for SharePoint and Office 365.

Not only end users will benefit from contextual help to use BPA’s software, they will get online training about quality, risk, GDPR processes and documents to improve quality of the delivered products and services.

Splash screens provide visible instructions to end users, including multimedia content, images or videos. Instructions can point to a specific context or graphics in the user interface, like a navigation link or button. By clicking the help button, users can access contextual help, start a walkthrough tour or view multimedia resources.

In this example, end users who access the compliance document module in BPA Quality can take a walkthrough session by clicking the contextual help button. They will learn about the company document approval process, understand how to search for documents, discover how to accomplish a document training and more.

Example: Contextual help on how to use the compliance document module with BPA Quality.

Once a document is distributed, targeted end users need to get trained about the document content. A different training-oriented walkthrough guides end users to understand the purpose of the document.

Example: Compliance document training walkthrough (HR Procedure).

Once the walkthrough is completed, end users can log training evidence in the BPA Quality software.

These 2 examples demonstrate how the VisualSP add-in brings value to end users, guiding them to use the BPA software and train them about compliance documents and good practices.

The VisualSP add-in is a separate module that can be used jointly with BPA software for quality, risk, GDPR or CRM.

Request for a free trial and discover how BPA Quality and VisualSP work together.